Refund Policy

At Bloomli, we want you to feel confident trying our products for the first time. That’s why we offer a 30-day first-order satisfaction guarantee.

If you are not happy with your first Bloomli order, you may request a refund within 30 days of receiving your order.

This policy applies only to your first order with Bloomli. Repeat purchases, subscription renewals, and additional orders are not eligible for the first-order satisfaction guarantee.

First-Order Refund Eligibility

To be eligible for a refund:

• The order must be your first purchase from Bloomli.
• Your refund request must be submitted within 30 days of delivery.
• The request must be made by the original purchaser.
• The order must have been purchased directly from Bloomli.

If your refund request is approved, we will issue a refund to your original payment method. You do not need to return the product to us.

Bloomli reserves the right to deny refund requests that appear to be fraudulent, abusive, or outside the terms of this policy.

To request a refund, please contact us at support@bloomliwellness.com with your order number and the email address used at checkout.

Returns

At this time, we do not accept returns.

Because our products are supplements and personal care items, we cannot accept returned products for quality, safety, and hygiene reasons. Approved first-order refunds do not require the product to be sent back.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us as soon as possible at support@bloomliwellness.com with your order number and photos of the issue. We will review the situation and do our best to make it right.

Sale Items and Gift Cards

Gift cards are non-refundable.

Sale, promotional, or discounted orders may not be eligible for refunds unless otherwise required by law.

Exchanges

We do not currently offer traditional exchanges.

If you received the wrong item or your order arrived damaged, please contact us and we will help resolve the issue.

Order Cancellations, Address Changes, and Order Edits

Please make sure your shipping address and order details are correct before placing your order.

Orders are sent to fulfillment quickly, so we cannot guarantee cancellations, address changes, or order edits after an order has been placed. If you need help with an order, please contact us as soon as possible and we’ll do our best to assist before the order is processed.

If your order has already been processed or shipped, we may not be able to cancel, edit, or update the shipping address.

Bloomli is not responsible for orders shipped to an incorrect address entered at checkout.

Subscriptions

Subscription customers are responsible for managing their subscription through the customer account portal.

You may pause, skip, or cancel future subscription renewals through your account portal. Canceling a subscription stops future renewals, but it does not cancel or refund an order that has already been processed.

Please make any subscription changes before your next billing date.

Bloomli does not automatically cancel subscriptions on behalf of customers unless required by law or due to a technical issue.

Refund Timing

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@bloomliwellness.com.